3 BUSINESS BENEFITS OF HAVING A CHIEF CUSTOMER OFFICER IN THE C-SUITE

Chief customer officers are invading the C-suite. At food giant Mars, for example, chief customer officer Andrew Clarke was recently tapped to lead the company’s marketing efforts after the departure of global CMO Bruce McColl.

6 NEW CEO MINDSETS FROM THE WORLD'S TOP BUSINESS EXPERTS

Every leader wants that nugget of earthshattering insight that will propel themselves and their companies into the stratosphere of success. That's exactly what keeps top tier MBA and executive education programs, high-priced consultants, and big-name speakers in business.

TALKING ABOUT ETHICS ACROSS CULTURES

A few years ago, I was teaching a two-day program about ethics in India for entrepreneurs and business faculty who taught entrepreneurship. It was a program that I had spent years honing, building upon research that suggests rehearsing — pre-scripting, practicing voice, and peer coaching — is an effective way to build the moral muscle memory, competence, confidence, and habit to act ethically. Rather than simply preaching and pretending, we wanted to address the day-to-day realities that create pressure to act unethically even when employees know and want to do better.

SIX BRANDS THAT WON THE 2010S

Brand specialists give their view on which brands were most successful in Asia-Pacific over the past decade.

10 QUALITIES MAKE THE BEST MANAGERS

Google sought to identify the common threads among Google's highest performing managers. Based on internal research, Google then applied its findings to its manager development programs.

3 REASONS AUTOMATION WON’T REPLACE THE CFO

Chief Financial Officer also called CFO, has always been known as the main responsible for the management and control of financial risks, planning and reporting to all levels of higher management in the enterprise. However, in this new era, the role of the CFO can “automate” or not?

WHEN IS TEAMWORK REALLY NECESSARY?

Most leaders assume that they need to foster teamwork among the people whom directly and indirectly report to them. Teaming is now seen as the workplace equivalent of motherhood and apple pie — invariably good. The problem is when leaders try to drive the wrong kind of collaboration on their particular teams. The result: wasted time and unnecessary frustration.

UNIQLO’S FOUR SECRETS FOR BUILDING A GLOBAL BRAND

When you work in marketing, it’s hard to fight the temptation to regurgitate promotional spiel in an interview. So it was refreshing to connect with John Jay, president of global creative at Tokyo-listed Fast Retailing, the parent company of Japanese casual wear retail chain, Uniqlo. In an interview with Fortune, Jay, who is essentially the company’s marketing guru, was candid and occasionally critical about Uniqlo’s performance, positioning and plans for world domination in the fast-fashion clothing and apparel industry.

FIVE TRENDS FOR THE FUTURE OF MANUFACTURING

Manufacturing is a hot topic again, undergoing the industry’s greatest change in more than 100 years. Domestic jobs have evaporated from many countries with globalization, offshoring may be reverting to near shoring and automation threatens to replace more workers every day. The way we build and deliver the goods and products that fuel our economies and our lives will never be the same.

BEYOND THE CHATBOT: WHY CONVERSATIONAL AI IS CRUCIAL TO YOUR BUSINESS

Today’s business leaders know that AI is playing a critical role in transforming customer service. Customers expect answers in real time, on the channel they want and at the time they want.